Last updated: September 2026
The US$5 Full AI Matching Report is a digital service that provides immediate access to additional school and program matching results.
Once payment has been successfully completed and the report has been unlocked, the service is considered delivered.
Because the digital content is provided immediately, payments are generally non-refundable after successful access has been provided.
A refund or payment correction may be considered where:
The US$20 Advanced Admission & Visa Analysis is a digital analytical service that becomes available after successful payment.
Once the Advanced Analysis has been unlocked and made available to the student, the service is considered delivered and is generally non-refundable.
Refund consideration may be given where a verified payment or technical error prevents the purchased analysis from being provided.
The WSL Full Application Service is a human-assisted service and is different from the US$5 and US$20 digital products.
It may include services such as:
A customer who wishes to cancel the Full Application Service should contact WSL as soon as possible.
If cancellation is requested before substantive work has started, WSL may consider a full or partial refund, subject to any payment processing, administrative or other costs already incurred.
Once WSL staff or advisers have begun substantive work on the student's case, any refund will depend on the amount of work already performed and costs incurred.
The portion of the fee corresponding to services already performed may be non-refundable.
Any eligible refund for unperformed services will be assessed based on the specific circumstances of the student's case.
Refunds are not automatically available merely because:
Admission and visa decisions are made by independent institutions and government authorities and are outside WSL's control.
Payments made to third parties are generally outside WSL's control.
These may include:
Refunds of third-party fees are governed by the policies of the relevant third-party organization.
Customers should contact WSL promptly if they believe that a duplicate, incorrect or unauthorized transaction has occurred.
WSL may request payment records or other information necessary to investigate the transaction.
Where WSL approves a refund, the refund will normally be processed through the original payment method where reasonably possible.
Payment processors and financial institutions may require additional time before a refunded amount appears in the customer's account.
Payment for any WSL AI or WSL application service does not guarantee admission, an offer letter, scholarship, visa approval, immigration outcome, employment or any other specific result.
Students are expected to provide accurate information, documents and responses within reasonable timeframes.
Delays, inaccurate information or failure to provide required documents may affect WSL's ability to perform the service.
Refund and cancellation requests should include the student's name, WSL reference number, payment information and the reason for the request.
This Refund & Service Policy should be read together with the WSL AI Terms of Service & Disclaimer.
View Terms of Service & Disclaimer
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